Nexus - on campus helpdesk for University of Kent students

Nexus staff smiling at Nexus Welcome desk

Ask Nexus

One place to resolve your queries. In Templeman Library, open Monday to Friday, 9:00-21:00 and Saturday to Sunday 12:00-18:00.

Winter break opening times

  • Saturday 16 December: 12:00 - 18:00
  • Sunday 17 December: CLOSED
  • Monday 18 - Tuesday 19 December: 09:00 - 17:00
  • Wednesday 20 December - Monday 1 January: CLOSED
  • Tuesday 2 - Sunday 14 January: 09:00 - 18:00 Mon - Fri, 12:00-18:00 Saturdays, closed on Sundays.

Normal term-time opening hours  resume from Monday 15 January. 

One place for all your student questions.

Find Nexus in Templeman Library

Nexus is open Monday to Friday 9:00-21:00 and Saturday to Sunday 12:00-18:00.

Nexus is in Templeman Library D Block, on the ground floor. Go in the Main Entrance, through the turnstiles, and take the first right.  See the map for directions (view PDF map).

What can you ask Nexus?

Nexus staff can help with any query, signposting you in the right direction. 

Ask Nexus for help about accommodation, course queries and admin, KentOne card issues, e-learning, finance, wellbeing support, IT support, where to go for careers advice, how to contact Kent Union, and more.

Nexus online and phone support

Can't make it onto the Canterbury campus? Log in via Nexus online to find out who to ask about your problem.

You can also call Nexus - 01227 827932 - available 09:00-17:00 on weekdays.   

Get support online